This description of Heart’s de-escalation demonstrated that active listening and setting boundaries can help resolve tense situations. The boss who agreed to let Heart try to defuse the situation deserves praise. He represents how we can become better at living and working in our communities if we are willing to try innovations that encompass principles of human behavior, respect, and response.
This description of Heart’s de-escalation demonstrated that active listening and setting boundaries can help resolve tense situations. The boss who agreed to let Heart try to defuse the situation deserves praise. He represents how we can become better at living and working in our communities if we are willing to try innovations that encompass principles of human behavior, respect, and response.
Great point, Susie!
Great story, thanks for putting it out here.